Payment and agreement
Payment via Swish after the move has been completed is the standard payment method.
We will bring a printed copy of the agreement with us, which you sign on site before the work begins. You do not need to send it to us in advance or print it yourself.
We hold F-tax registration, a permit for professional transport services, and our own liability insurance. We follow the rules established by Sveriges Åkeriföretag «SÅ», Sveriges Möbeltransportörers Förbund «SMF», and Konsumentverket — the so-called Bohag 2010.
Booking and cancellation
HFL Hållbar flytt och leverans strives to provide reliable and flexible services. To ensure fair planning for both customers and staff, the following booking and cancellation terms apply.
- Cancellation no later than 24 hours before the agreed start time — free of charge
- Cancellation later than 24 hours before the start time — 50% of the booked assignment will be charged, but at least the equivalent of 2 working hours
- Cancellation on the same day «less than 12 hours before start» — full charge according to the booking, but at least 2 working hours
- Cancellation less than 2 hours before start or customer not present — full charge applies, including the call-out fee
A booking is considered binding after confirmation by email, phone, or message. By booking our services, the customer accepts these terms.
In the event of a late cancellation, HFL Hållbar flytt och leverans has the right to charge for already reserved resources, including staff, vehicles, and planned working time. This is applied in accordance with applicable consumer legislation.
Planning and conditions
We plan the logistics based on the information you provide during booking and schedule the work accordingly. We always carry out the work agreed upon with the customer.
Additional work, late additions to the order, new addresses, or other changes can only be carried out if time allows and if logistics make it possible.
Unless otherwise stated at the time of booking, we assume that all belongings are packed and ready for the move when we arrive.
If needed, a packing service can be ordered, but it must be booked in advance so that we can include it in our logistical planning.
Inspection and responsibility
At the start of the move, we will jointly inspect whether there is any pre-existing damage to the furniture. Please also inform our staff about any furniture that requires extra care and about any specific requests.
The estimated duration of the move provided by phone is only approximate and not binding. The time may change after an on-site review of the actual scope of work.
Time charging
- Lunch is not charged to the customer
- Short drink breaks are not deducted from working time
- Minimum charge — 2 working hours
- After that, every started quarter of an hour is charged
Protection and limitations
Sensitive floors are recommended to be protected with «mjölkpapp». We do not compensate for floor damage, wheel marks, or similar traces.
We are not responsible for damage to furniture with weak construction, such as wardrobes or bookcases. We recommend disassembling such furniture before the move.
For the removal of bulky waste, the SRV recycling center is used. An additional fee of 1000 SEK applies.
During the winter period, the move may take longer due to snow, icy conditions, or difficult road conditions. Charging is made in accordance with the applicable terms.
Exclusions
We do not accept responsibility for flowers, plants, or refrigerated goods. We also do not transport animals, paint, flammable liquids, or other liquid substances.
We reserve the right to change or reschedule a booking in the event of illness, vehicle problems, or similar circumstances.
If the customer wishes to assist during the move, this is allowed, but we are not responsible for damage caused by the customer.
Move-out cleaning
If move-out cleaning is ordered, we are responsible for the result and for the cleaning being accepted. If the landlord or the new resident is not satisfied, they may request that deficiencies be corrected.
Any complaint must be submitted no later than 2 days after the cleaning. If the customer or landlord corrects the deficiencies themselves before our inspection, no compensation will be provided.
Contact
If you have any questions regarding your booking or wish to change a scheduled time, you are always welcome to contact us well in advance.
Best regards
HFL – Hållbar flytt och leverans